Food supplement · Not a medicine · Sold by XANTYPA PUBLISHING s.r.o., Praha, Czech Republic

Return & Refund Policy

Last updated:

1. Your Right to Return

You have 14 calendar days from the date of delivery to return ZenithFlow Strength Care, in line with your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Directive 2011/83/EU. No reason is required.

2. Condition of Returned Goods

To be eligible for a return, the product must be in its original, unopened and sealed condition. Once the tamper-evident seal on the product has been broken, the product cannot be returned for hygiene reasons. This is a lawful exception for sealed goods that are not suitable for return due to health protection or hygiene reasons, in accordance with applicable consumer regulations.

3. How to Initiate a Return

  1. Contact us by email at info@xantypapublishing.cz or by phone at +44 20 7946 0321 within 14 days of delivery, stating your name, phone number, and the reason for return.
  2. We will provide you with a return address and instructions by email or phone.
  3. Pack the product securely in its original packaging and send it to the address provided.

4. Return Shipping Cost

The cost of return postage is borne by the customer, unless the product is faulty, damaged on arrival, or the wrong item was sent. In those cases, we will cover the cost of return shipping.

5. Refund Processing

Since payment is made on delivery, no online refund is applicable in the standard case. If you return the product after paying the courier, we will arrange for reimbursement of the product price within 14 calendar days of receiving the returned goods in acceptable condition, via bank transfer or cheque at our discretion. We will contact you to arrange this.

6. Cancellation Before Dispatch

You may cancel your order free of charge at any time before it is dispatched. To cancel, please call us on +44 20 7946 0321 or email info@xantypapublishing.cz during working hours (Mon-Fri 9:00-17:00). If you cancel during the confirmation call, simply inform our team member at that point.

7. Refusing Delivery

If you choose not to accept the parcel from the courier at the time of delivery, the order will be returned to us and cancelled. No payment will have been taken.

8. Faulty or Damaged Products

If your product arrives damaged or faulty, contact us within 48 hours of delivery with a description and, if possible, photographs. We will arrange a replacement or full reimbursement at no cost to you.

9. Contact

Return and refund enquiries: info@xantypapublishing.cz · +44 20 7946 0321 · Mon-Fri 9:00-17:00 GMT.